Shipping & Returns

General Shipping Information:

  • Most items ship via UPS Ground service. Some smaller items may be shipped via USPS instead. Desks and larger shipments may ship via a freight carrier.
  • If your items ships via common carrier (freight), the freight carrier will call to schedule an appointment for delivery. Our standard/free shipping includes curbside delivery. There may be extra fees for liftgate (lowers the product to the ground), residential, or inside delivery. Call us for more information. Note: It is important for you to immediately inspect freight shipments for damage and to note this on receiving paperwork. Call us immediately if your product arrives with shipping damage.
  • UPS and freight are not available to APO and FPO addresses. Call us if you have questions on shipping options to your location.
  • UPS items do not usually require a signature for delivery but this is at the discretion of the driver. Signature may be required in high risk areas.
  • We will email you an estimated ship date, and tracking information as soon as this is available.
  • Expedited shipping including 2 day and overnight delivery is available on most items (freight items are not eligible). These rates are available online. Items that ship from our own warehouses will ship the same day (if order received before the carrier's pick up time), or the next business day. We do not ship on U.S. holidays, Saturday, or Sunday.
  • Note that expedited shipping does not guarantee that non-stock items will leave the factory faster. All items that ship directly from the manufacturer are subject to the manufacturer's normal lead times. We will do our best to speed up this process for you, however we have no control over our manufacturer's processes or policies.

Will My Item Come Assembled?

This will vary by item. Most furniture items require assembly. This is usually easy to do. Contact us if you need support. Assembly and white glove delivery is available for furniture items. Please contact us for a quote.

When Can I Expect My Order?

Every product listed has an expected time before shipment. Lead times vary by product and manufacturer. Travel time varies depending on shipping method chosen, warehouse location, and your location. If timing is critical, please call us and we'll recommend the method most likely to arrive on time. International orders may encounter delays due to incoming customs.

 

My Item Arrived Damaged, What Do I Do?

  • Call or email us immediately. Under most circumstances, we will replace the damaged item at no cost to you. Please see our returns page for full information before returning product.
  • If your item was delivered via a freight carrier, it is important that you inspect it immediately and note any visible damage on the receiving paperwork the freight carrier will ask you to sign. Please sign after inspection.

Handling Charges - What is it for?

Handling Charges: In order to deliver your products timely, a flat handling charge of $7.95 is applied to all orders. Special handling charges are in addition to applicable shipping rates. Surcharges always apply regardless of free shipping offers.

The shipping and handling charge is intended to compensate Ergonomic Chair for the cost of handling your order, packaging the product(s) you have purchased, and delivering it/them to you or to the recipient you designate. Prior to submitting your payment information, you will have the opportunity to review the applicable shipping and handling charges.   We do not ship orders to APO/FPO or P.O. Boxes. Please avoid using "vanity addresses," as this could result in a delay in delivery.